Customer Login
Did You Know?
For your convenience, BWSC’s Customer Service Department is open until 7:00 PM on Wednesdays.
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Welcome
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| Main Headquarters 980 Harrison Ave. |
Boston is home to New England’s oldest and largest water, sewer and stormwater systems, which are owned, maintained and operated by BWSC. Established in 1977, BWSC provides potable water and sewer services to more than one million people per day. BWSC is also the leading organizer of We Are All Connected, a campaign to raise public awareness about the importance of protecting and preserving Boston's waterways.
TEST THE TAP
Watch the Boston Public Health Commission conduct blind taste tests of Boston tap water versus bottled water and see if Boston residents can taste the difference.
Highest Quality & Service
We strive to provide our customers with the highest quality water and sewer service. We want our customers to understand the value of these systems and how well-maintained systems protect the environment. To accomplish this, BWSC effectively utilizes state-of-the-art technologies and offers numerous educational and customer programs. In addition, BWSC is a 24 hours/7 days a week operation. We are committed to responding to our customers.
Improved Infrastructure
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| Installation of Storm Drain |
BWSC maintains, improves and manages the water and sewer systems throughout the City of Boston. BWSC has a comprehensive, three-year Capital Improvement Plan (CIP) that identifies needed repairs or rehabil-itations, establishes a planning process and implements construction. Our leak detection efforts have set the standard within the industry for keeping unaccounted-for water at a minimum.
Sound Fiscal Practices
BWSC incorporates sound and prudent fiscal practices. These management practices ensure that BWSC provides the highest quality water and sewer services at the lowest possible price.
For Our Customers
You can review and pay your bill online, monitor your daily water consumption, view a transaction history and track monthly billed water usage as far back as two years. You can also see a listing and description of infrastructure improvements currently underway in your neighborhood and across the City.
For Our Contractors and Vendors
You can view a current list of Request for Proposals (RFP’s) and Invitations to Bid. The bid requirements and bidders list are also made available. And finally, you can download many of the forms and regulations you may need as a customer, contractor or vendor.
Mayor Walsh’s leadership is essential to our efforts to conserve your water and your money. Under his sustained leadership, BWSC will continue to live up to its motto - Customer service is our #1 priority – and we will do it as efficiently and effectively as possible.