Customer Login
Did You Know?
Sewer backups and overflows are typically the result of grease buildup which can cause property damage, environmental problems and other health hazards. The easiest way to solve grease problems and help prevent overflows is to keep fats, oils and grease out of the sewer system. Never pour grease down sink drains or into toilets.
Related Links
Safety Advisory
On occasion, Boston Water and Sewer Commission (BWSC) receives reports that a person(s) claiming to be a BWSC employee(s) vandalized or stole from a customer’s home. Senior citizens and disabled persons are particularly vulnerable to this practice. To protect yourself, your family and your home, please remember these important safety points:
-
Don't let anyone in your home without official BWSC identification.
BWSC employees, as well as consultants working for BWSC, are required to provide you with an official photo ID card. If you don’t see it – Ask for it.
-
BWSC employees do not show up unannounced.
Unless an emergency water or system incident occurs, BWSC employees will come to your home by Appointment Only.
-
BWSC employees on the road never ask for payment, transfers or other refunds.
Payments are only accepted by mail, at the BWSC main office, online at bwswc.org website or at a designated Neighborhood Site Locations.
If you are unsure about letting a BWSC employee into your home, Customer Services Department for verification at 617-989-7800.