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Did You Know?

Most catch basins connect to storm drains that discharge the runoff without treatment to the nearest brook, river, pond or ocean. The dumping of any material such as motor oil, paint, yard clippings, pet waste and sand into a catch basin can pollute the waterways, and is illegal.

Neighborhood Site Visits

site visit

The Boston Water and Sewer Commission regularly visits locations throughout Boston neighborhoods to facilitate customers who wish to conduct business with a Community Services officer. BWSC staff will be able to:

  • Accept payments (check or money order only).
  • Resolve billing or service complaints
  • Review water consumption data for your property
  • Arrange payment plans for delinquent accounts.
  • Process elderly or disabled persons discount forms
  • Explain BWSC customer programs

For additional information, please contact Dolores Randolph at 617-989-7000.

2018 Site Visits July-December Schedule

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