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Service Termination

Your water service may be terminated if:

• Your bill is at least sixty (60) days past due and carries a delinquent balance of over $250.00; or
• Your plumbing contains an illegal connection; or
• You fail to repair a leak or defective plumbing that is your responsibility; or
• You denied a BWSC representative access to enter your home or business to obtain an actual meter read, inspect the plumbing or inspect/install the automated meter reading (AMR) system.

You can find out more about your rights by contacting the Customer Service Department at 617-989-7800 or the Collections Department at 617-989-7070. You may also download a copy of the BWSC's Billing Termination and Appeal (BT&A) Regulations.