Customer Login
Did You Know?
The illegal operation of fire hydrants is dangerous and can result in breaks and the malfunction of the hydrant when needed for fire emergencies. Keep neighborhoods safe; report open hydrants to 617-989-7000.
Payments and Refunds
BWSC offers its customers a variety of payment options:
Online
Visit the Your Account page and use Paymentus to make electronic payments using your checking/money market, credit card (BWSC accepts MasterCard, VISA and Discover) or debit card.
Mail check or money order directly to:
Boston Water and Sewer Commission
980 Harrison Avenue
Boston, MA 02119
BWSC’s Offices
Visit BWSC’s Payment Booth located on the first floor at 980 Harrison Avenue, Boston. You may pay by cash, check, money order or credit card. We accept MasterCard, VISA, Discover and debit cards. Our hours are:
Monday, Tuesday, Thursday and Friday – 8:00AM to 5:00PM
Wednesday – 8:00AM to 7:00PM
Neighborhood Payment Sites
Pay by check or money order at fourteen (14) neighborhood locations. Please, no cash is accepted. View the Neighborhood Site Visit page to find a payment site in your area.
Refunds
If you have a credit on your bill, you may have the amount applied to future bills, transferred to another account or you may request a refund. Contact the Customer Service Department for assistance at 617-989-7800.